Sure launches Sure Verify™ to transform insurance coverage verification

Premium collection. Simplified.

Premium collection doesn't have to be painful or slow. Transform this critical process with Sure's hassle-free suite of payment options that simplify transactions for both you and your customers. We've solved the complexities of premium collection so you don't have to.
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Reduce operational complexity with premium payments that create happier, satisfied customers.

Simplify your payment processes to deliver a seamless experience that customers appreciate. Our streamlined premium collection system eliminates payment friction, reducing the administrative burden on your team while giving customers the convenient, transparent payment experience they expect. The result? Fewer missed payments, higher customer retention, and improved operational efficiency—all while building stronger relationships with your existing customer base.

Complete payments enablement

Accelerate your cash flow with our premium collection suite — offering multiple digital payment solutions designed to maximize revenue capture and streamline reconciliation, so you can focus on growing your business instead of chasing payments.
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Online payments

Process payments with confidence through our PCI-compliant web portal, ensuring your customers' sensitive data is protected at every step. Our robust security infrastructure meets the highest industry standards while providing a frictionless payment experience that builds trust and increases conversion rates.
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Pay by phone

Secure 24/7 automated phone payment system that enables policyholders to make credit card, debit card, and ACH (eCheck) transactions without human interaction, reducing operational costs while improving satisfaction through continuous coverage and self-service options available year-round.
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Payment links

Never worry about policy lapses again with our automated payment link system that proactively engages customers when payments are due. These personalized links are sent directly to customers via email or SMS, streamlining the collection process and significantly reducing administrative overhead while improving policy retention rates. Our secure payment gateway supports multiple payment methods, allowing your customers to complete transactions with ease regardless of their location or preferred payment option.
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Direct pay and checks

Simplify your payment operations with our Direct Pay feature, offering instant fund transfers that eliminate processing delays and reduce reconciliation headaches. For those who prefer traditional methods, our streamlined check payment system provides secure, traceable transactions with expedited processing options. This comprehensive approach accelerates cash flow for carriers while providing customers with the immediate confirmation and peace of mind they expect in today's digital-first world.
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Standardized reporting

Gain visibility into your product's payment operations with comprehensive reporting that tracks every dollar from collection to disbursement. Our standardized reports accelerate payment cycles by immediately highlighting issues and optimizing workflows, getting money into your accounts faster. This provides the transparency carriers demand and the insights brands need to optimize performance, while maintaining a complete audit trail that simplifies compliance and builds trust with all stakeholders.
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Recurring payments

Accommodate even the most complex billing requirements with our flexible recurring payment system that adapts to any carrier-specific cadence or schedule. From monthly installments to custom payment plans with variable amounts, our platform handles it all automatically – increasing customer satisfaction through predictable, hassle-free payment experiences while ensuring consistent revenue streams for carriers.
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Refunds

Process customer refunds instantly with our easy-to-use refund management system that eliminates waiting periods and reimbursements with just a few clicks. Our automated workflow categorizes and tracks refund requests, ensuring immediate digital reimbursements so customers never need to wait for their money. Customizable refund policies and approval workflows adapt to your business rules while maintaining detailed audit trails for compliance and reporting purposes.
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Automatic renewals

Protect policyholders from critical coverage lapses with our automatic renewal system that securely processes insurance payments before expiration dates. Customizable notifications keep customers informed of upcoming charges while providing easy opt-out options for enhanced transparency. This essential feature prevents potentially devastating coverage gaps, reduces payment failures, and creates a seamless experience that safeguards both customers and carriers from the risks of unintended policy terminations.

Uncompromising reliability meets rigorous compliance

Our enterprise-grade payment platform seamlessly combines 99.99% uptime with comprehensive regulatory compliance to protect your business while maximizing revenue.

Reliability is revenue

With 99.99% uptime, our service delivers the reliability enterprises demand in today’s digital economy. When processing hundreds of thousands of API calls daily, this guaranteed stability prevents revenue loss, maintains customer trust, and ensures business continuity even during peak transaction periods. Partners can confidently scale operations knowing their payment infrastructure remains steadfast regardless of volume, eliminating the costly downtime that damages both reputation and bottom line.
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Compliance at the core

Our platform maintains rigorous compliance standards including SOC 2, CCPA, and PCI DSS 4.0.1 certifications to protect sensitive data and transactions. We utilize end-to-end encrypted data transmission and secure vaulted storage for payment information. We also incorporate comprehensive KYC and AML verification protocols, ensuring regulatory adherence while providing secure, responsible payment processing that keeps your business protected from fraud and compliance risks.
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Unlock revenue growth through advanced payment orchestration and smart premium collection

Leading insurance carriers partnered with Sure's platform faced inconsistent premium collection rates, leaving them with a critical business question: Do payment reminder notices for missed premiums actually boost recovery rates, or do they risk damaging valuable customer relationships? The uncertainty was impacting both their bottom line and customer retention strategies.
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Simplified experience wins

Customers responded more positively to a single, clear payment option than to multiple reminders.
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Cost efficiency

Eliminating multiple dunning attemps reduced administrative overhead by 74%.
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Trust builds retention

The “no dunning” approach was perceived as more trusting, leading to higher policy retention rates.
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Digital-first approach

The simplified digital payment links in the no-dunning group saw 3.2x higher click-through rates compared to traditional methods.

Take the first step to unlock the potential of digital insurance