Privacy policy

Our privacy policy describes the type of information our website and our mobile app collect from you, and the steps we have taken to protect that information. Sure collects personal information, like your name, address, and email address, when you use our website and our app. We provide this information to our Insurance Partners when you purchase insurance coverage, and we also use it to enhance the quality of services. Here are some links to help you navigate our privacy policy:

We also want you to know that we partner with third-party insurance provides to provide insurance products. And you should check out their privacy policies in addition to ours.

If you have additional privacy or information security questions after reading this Privacy Policy, please contact us at info@sureapp.com or via our website at http://www.sureapp.com.

Sure collects certain information from you when you share that information with us and when you use our app, our website and related services. Sure is responsible for how that information is stored, processed and disclosed. This notice explains how Sure stores, processes and discloses your information.Sure, Inc. (“Sure”) takes your privacy and the security of your information very seriously, and we encourage you to read this notice carefully to understand how we collect and handle your information.

Sure collects information from you to provide insurance coverage, to alert you to exciting opportunities, and to improve the quality and functioning of our mobile app and our website. Sure does not sell or lease the information you share with third-parties, but we do share it with select Partners, including insurance companies. You should read this section carefully to learn more about what we do with the information you share with us.

“Cookies” are electronic files many websites place on a visitor’s computer to store information that makes each visit to a respective site more efficient. Sure uses both “session” cookies on its website and uses both “session” and “persistent” cookies on its app. A session cookie stores information about you only while you are visiting our site, and is then deleted when you leave our site. Persistent cookies store information about you, your preferences, and information about other websites you visit, and it remains on your computer or device after you leave our website. To remove cookies, you may configure your browser or mobile device to clear all cookies, or configure them to reject cookies whenever you visit a new website. Please consult your browser or mobile device’s user guide for specific instructions on removing cookies.

As we discussed above, Sure partners with Google Analytics, Segment and Mixpanel to improve the quality of our website, and to give you access to more relevant advertising. Google Analytics and Mixpanel may install persistent cookies on your computer or mobile device to perform these services when you first visit our website. This allows these companies to track your activity on Sure’s website, on your mobile device, and on other sites you visit. You should be aware that Sure cannot control Google Analytics or Mixpanel’s use of cookies, and their use is not covered by our Privacy Policy.

Sure does not collect credit, debit, or other financial data on its app or its website, and we never have access to that information. Sure partners with Stripe to collect and process your credit or debit card payments. You can check out Stripe’s terms of use here: http://www.stripe.com/terms. No Insurance Partners has access to credit, debit or other financial data from Sure or Stripe.

Sure uses Plaid Technologies, Inc. (“Plaid”) to gather End User’s data from financial institutions. By using our service, you grant Sure and Plaid the right, power, and authority to act on your behalf to access and transmit your personal and financial information from the relevant financial institution. You agree to your personal and financial information being transferred, stored, and processed by Plaid in accordance with the Plaid Privacy Policy.

Sure collects information about your location when you use our app to purchase insurance. Sure uses location information for fraud prevention, and to remind you to consider purchasing insurance before travelling. No Insurance Partner has access to location information.
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Sure’s app will not work unless you have enabled location services on your device, and have given the app permission to access your location. Except as otherwise provided in this privacy policy, Sure will not share information about your location with third parties, including our Insurance Partners.

Sure may track your activity across multiple websites. When you visit our website, we automatically collect the name of the website you visited from (called the “referring page”) and the name of the website you chose to visit immediately after ours (called the “exit page”), and information about other websites you have recently visited. This information is used to improve our website, but we cannot identify you from any information we receive from cookies (see “Does Sure Use Cookies or Beacons?”). Sure does not honor the “Do Not Track” settings available on most browsers. When Sure’s website detects the Do Not Track signal from your browser, it will still collect referring and exit page information and other information when you visit our website. Sure does not disclose this information to any Insurance Partner.

Sure may send you newsletters and other messages, including marketing emails, about exciting developments with our business, and to alert you to relevant advertisements and other opportunities. We will only send you communications if you give us express permission to do so by completing a form on our app or our website. You can always choose to stop receiving newsletters or other communications from us by clicking the “unsubscribe” link at the bottom of a Sure marketing message.

Our website and our app are not directed at children under 18, and we do not knowingly collect personal or other information from children under 18. Simply put, Sure does not permit children users under the age of 18 to use our website to create accounts, or to perform any other type of activity. If you are the parent of a child under the age of 13, and you believe he or she has shared information with Sure, please contact us at privacy@sureapp.com so we can remove their information from our systems.

Sure is based in the United States, and our website and our app are hosted there. If you are visiting our website from another country, the laws governing our website’s collection and use of personal information may be different from the laws of your country. If you decide to visit our website, use our app, or share your personal information with Sure, you are agreeing to be governed by the laws of the United States, and you are expressly consenting to the transfer of your data to the United States. Our Insurance Partners may receive your information from the United States, but they will not send your information or information on the insurance products you purchase to the United States.

Sure’s website and our app may contain links to third-party websites. Those websites are governed by their own privacy and data use practices and policies. Sure does not have control over the privacy practices of the advertisers or other third-parties operating these websites, and we have no control over how these third parties collect or use the information you chose to share with them.

Sure takes the security of your personal information very seriously. Sure uses reasonable administrative, physical, and technical safeguards to secure the personal information you share with us. Despite these safeguards and our additional efforts to secure your information, Sure cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third-parties will not be able to defeat our security, and improperly collect, access, steal, or modify your personal information.

Sure may update our privacy policy to reflect changes to our website and our information practices. If we make any material changes, we will notify you by posting a notice on our website with a link to our revised policy. We encourage you to periodically visit this page for the latest information on our privacy practices.

We value the expertise and help of the cyber security community in helping us maintain our high security standards. As a responsible member of the cyber security community, your expertise can help us fix potential issues faster and more effectively.

If you are aware of a vulnerability that could affect Sure’s services or products, please contact us via this link. Our security specialists will review all submissions and, where required, work with you to make sure we are able to fix any potential issues as quickly as possible.

For questions about this privacy policy or about Sure’s privacy and information security practices generally, you can contact Sure at info@sureapp.com or at Sure, Inc., 6125 Luther Ln, #415, Dallas, TX 75225.