Insurance is standing at the gate of major change.
Currently, only a small fraction of insurance transactions are truly digital – by some estimates, only 1%. This means a human is involved in the vast majority of all insurance transactions. To draw a comparison, this puts us at a similar point in time to the emergence of credit cards.
Prior to that innovation, almost all transactions occurred via cash or checks. However, there were a few innovators that made the bet that cashless transactions would be the future and would soon dominate commerce – and the evidence that they were right is all around us.
In today’s world, it’s not uncommon for businesses of all types to operate fully cashless on the back of credit card networks. What’s more, Americans have on average four credit cards in their wallets – and oftentimes their portfolio of cards includes co-branded credit cards made possible by the credit card networks and/or issuers.
Airlines were the first to offer co-branded credit cards to consumers. Hotels weren’t far behind, and now you have major retailers jumping in. Popular examples include Delta Skymiles card by American Express, Marriott Bonvoy card by Chase and Visa, and Amazon Prime Rewards card by Visa. Consumers choose to use these cards not because they are backed by Visa, Mastercard, and American Express or because of the issuing banks such as Citi and Chase. They do so because of the affinity they have for the brand that is offering them.